Refund Policy

1) 14-day refund

14-day money-back guarantee

You can request a refund within 14 days of purchase.

• The period starts at the time of purchase (order confirmation).
• We typically refund the full purchase price to the original payment method.
• Depending on the payment provider, refunds may take a few days to appear.

2) How to request a refund

Please email support@argio.ch with:

• Order ID / order number (from your purchase confirmation)
• Email address used for the purchase (if different)
• Optional: 1–2 sentences on why it wasn't the right fit (voluntary; helps us improve Trace)

If your payment provider offers a customer portal (“My Orders”), you may also be able to request the refund there – if available.

3) License deactivation on refund

When a refund is granted, the corresponding license will be deactivated where technically possible. This is necessary to prevent abuse.

4) Abuse and exceptions

We reserve the right to refuse refunds if there is reasonable suspicion of abuse, e.g.:

• repeated buy/refund cycles in a short time,
• obviously fraudulent use,
• bypassing or tampering with licensing.

5) Demo version

We provide a demo version so you can evaluate the UI/UX, analysis views, and explanations.

Disabled in the demo (Trace app)

The demo is intentionally designed so it can't be used as a free cleanup tool in the main app:

• “Move to Quarantine”
• “Delete…” / permanent delete actions
• Undo/Restore
• System-wide actions (e.g. delete snapshots / remove background items)
• Export/automation (if available)

Exception: TraceAgent (login item) is free to use in the demo and can help you remove apps you already moved to the Trash.

The demo is primarily meant to show how Trace analyzes and explains. If you want to use the actual removal features, you'll need the full version.

Download demo

6) Statutory rights

Mandatory statutory consumer rights remain unaffected.